Frequently Asked Questions (FAQ)

1.How does the paymentwall works?How can I contact the paymentwall after paid?

If you want to know more about paymentwall please visit

If you pay through paymentwall please check your payment here.

2.What is about?

Rs4uk is a professional Runescape services provider. We provide you with Runescape Gold, Runescape Powerleveling, Runescape accounts and Runescape items. You can feel free and safe to buy our products here. Our goal is to make you feel satisfied with our service and enjoy yourself in the game. As one of the most reliable Runescape services providers, we have always been trying our best to serve for our customers. You don't have to worry about anything; we will make sure that you can get the best services. We are able to offer the most competitive price for players to buy Runescape services. We guarantee the fast transaction. Our customer service is available 24 hours a day, 7 days a week. Contact us at any time if you have any problem.

3.Which payment methods do you accept?

We currently accept Paypal and Skrill are our preferred online payment methods for small to medium purchases.

4.Are there discounts for larger orders?

Yes, we offer bulk discounts on a case by case basis. Please contact us via Live Help to discuss a bulk discount.

5.Which servers do you supply on my game?

We offer supplies of game currency on all servers available. To see a list of available servers and the services offered, please select your game on the left of your screen.

6.How will I be paid for goods that I sell to rs4uk?

Payment for currency, items and accounts sold to rs4uk will be made via Paypal.

7.What time are you likely to call me regarding an order?

We are aware of vast time differences between certain countries, so we will strive to call you 30 minutes to 1 hour after your order is made to ensure you are available.

8.How can I contact you after my payment has been made?

You can opt to contact us via Live Help, e-mail or telephone (contact details can be found in the Contact Us section). Please quote your order number to ensure that your enquiry is dealt with swiftly.

9.Will my account get banned if I buy from rs4uk?

No. We have never been informed of any account bannings of rs4uk customers due to their dealings with us. We are a reputable company that does not engage in cheating, exploiting or phishing. We are proud of our company’s reputation and we will continue offering a safe, quality service to our customers, whilst combatting scammers and fraudsters.

10.Why do you sometimes need to call me when I've made an order?

1) There may have been an error on your order, a mis-spelt character name or complications with payment.

2) If you have been unavailable to receive your order, we may call you to ask you to collect your order ingame, if remote delivery is not available.

3) For larger orders, we must confirm your identity and legitimate possesion of the card or Paypal account you are using to pay. This serves to decrease fraud and deter scammers.

4) If you are worried about an order or have not managed to resolve an issue via e-mail, we may call you to assure you and help resolve any problems you are having.

11.Why I haven't received my order yet?

1)Your order has some trouble,we need double check it by phone.or you can call me,518 300 1118.

2)Your character is wrong,please tell me the right one.Your faction and server is wrong,pleae tell me the right one.

3)Your payment is pending,it needs 3-7 days to clear.When your payment is cleared,we will send the gold to you as soon as possible.

4)Because we can not contact you in the game,you have not received the order.

12.How do you derliver the gold?

We will trade with you face to face in the game.

13.How much gold you have in stock?

There are enough stock for you,you can order first,when we are ready,we will contact you in the game.If you are offline,we will give you a call or email.No need to worry you miss your order.Please fill in the right information,when you place the order.

14.Why do you need a phone number?

In order to deliver the gold to you in time,we need your phone number so that we can contact you at any time.

15.How to send money with Western Union

It is simple to send money in person through Western Union.

Just follow these steps:

Step1:Go to a local participating Western Union Agent Location.

Step2:Fill out the required form.Then, simply show the Agent clerk your identification card.

Step3:Give the Agent clerk the form, cash and sign the receipt.

Step4:Get the MTCN (Money Transfer Control Number) from the receipt.

Step5:Go back to Live Help with the MTCN and your order details.After the verification the operators will arrange the delivery of your order.

Our information is as follows; First name:Cuiliu,Last name:Liang,City: Hefei, State: Anhui, Country: China.

16.What is your refund policy?

If we can't completed the order within the timeframe or the customer don’t wish to keep the order we will give refund. We divide our products into two kinds: Non-delivery and Partial-delivery products. If it's the Non-delivery order you can contact us to cancel order at any time. And we will provide the full refund .If it's the Partial-delivery order you can cancel your orders at any time as you want. If you return the virtual currency we have sent to you within 3 days we will give full refund. Or we just offer partial refund for the non-delivery virtual currency. Just be patient, refund will be processed immediately. The average waiting time is 10 seconds. Please note that it takes up to 3 days for the refund to show up on your account.